KidTrack

Last updated: 2026-04-14

Terms of Use

These Terms of Use (“Terms”) govern your access to and use of KidTrack — including our website, the web-based administrator portal, and the KidTrack mobile applications for iOS and Android (together, the “Services”) — provided by Albcoding SH.P.K. (“we,” “us,” or “our”).

By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

These Terms are provided for general information and do not constitute legal advice. You may wish to consult a qualified professional about your specific situation.

1. Who we are

The Services are operated by Albcoding SH.P.K., registered in Kosovo, with its address at Dëshmoret e Kombit pn, 70000 Ferizaj. You can reach us at info@mykidtrack.com or +38349896094.

2. The Services

KidTrack is a software platform for kindergartens to support daily operations, attendance, reports, photos, announcements, messaging between authorized staff and parents, and related features, with roles such as administrator, teacher, and parent as configured by each kindergarten.

We may update, change, suspend, or discontinue parts of the Services (including features or availability) with reasonable notice where practicable. We do not guarantee that the Services will be uninterrupted or error-free.

3. Eligibility and accounts

You must have authority to bind yourself or your organization when you register or use the Services on behalf of a kindergarten. You are responsible for providing accurate information and for keeping your login credentials confidential. You are responsible for all activity under your account except where caused by our gross negligence or willful misconduct.

Sign-in options may include email and password and, where enabled, third-party sign-in (such as Google or Apple). Your use of those services is also subject to their respective terms and privacy policies.

4. Acceptable use

You agree not to:

  • use the Services in violation of applicable law or third-party rights;
  • attempt to gain unauthorized access to the Services, other accounts, systems, or networks (including probing, scanning, or testing vulnerabilities);
  • interfere with or disrupt the integrity or performance of the Services (including by uploading malware, overloading infrastructure, or automated scraping contrary to our instructions);
  • use the Services to send spam, harassment, or unlawful content, or to exploit children or minors;
  • reverse engineer, decompile, or attempt to extract source code of the Services except where permitted by mandatory law;
  • resell, sublicense, or commercially exploit the Services without our written agreement, except as permitted for your kindergarten’s internal use.

We may investigate and suspend or terminate access if we reasonably believe these Terms or applicable law have been violated.

5. Kindergartens, content, and data

Kindergartens and their authorized users (including staff and parents) are responsible for the content they submit, upload, or share through the Services — including information about children — and for ensuring they have the rights and consents required under applicable law. Where we process personal data, our Privacy Policy describes how we handle that data.

You retain ownership of content you provide. You grant us a license to host, store, process, and display that content as needed to operate and improve the Services for you and your kindergarten, to comply with law, and to enforce these Terms.

6. Intellectual property

The Services, including software, branding, design, and documentation (excluding your content), are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription or access period in line with these Terms. No rights are granted except as expressly stated.

7. Third-party services

The Services rely on infrastructure and integrations (for example, cloud hosting and authentication providers). Those third parties operate under their own terms. We are not responsible for third-party services we do not control.

8. Free trial

We may offer kindergartens a time-limited free trial of the Services (for example, for new administrator accounts). The trial length, scope, and eligibility are as shown in the product or communicated to you at signup unless we agree otherwise in writing.

During the trial, you may use the Services in line with these Terms. The trial does not guarantee any particular pricing after it ends—paid plans, capacity packages, and renewal terms are as presented at purchase or in your agreement.

When the trial period ends, you must have an active paid subscription (or another arrangement we accept) to continue using the Services without interruption. If you do not subscribe by then, we may limit or suspend certain functionality (for example, restricting changes that affect children’s records) until billing is active, as implemented in the product.

9. Fees

If you subscribe to paid plans, fees, billing cycles, and renewal terms are as presented at the time of purchase or in your agreement with us. Unless otherwise stated, fees are non-refundable except as required by law or expressly agreed in writing.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR AFFILIATES, DIRECTORS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY EUROS (€50), WHERE NO FEES WERE PAID.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

12. Indemnity

To the extent permitted by law, you will defend and indemnify us against claims, damages, losses, and reasonable expenses (including legal fees) arising from your content, your use of the Services, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if we must discontinue the Services, or as required by law. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and governing law) will survive termination.

14. Changes to these Terms

We may modify these Terms. We will post the updated version on this page and change the “Last updated” date. If a change is material, we will provide additional notice as appropriate (for example, by email or an in-app notice). Continued use after the effective date of changes constitutes acceptance of the revised Terms, except where required otherwise by law.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Kosovo, without regard to conflict-of-law principles that would require applying another jurisdiction’s laws. Courts in Kosovo have exclusive jurisdiction over disputes arising from these Terms or the Services, subject to any mandatory rights you may have under the laws of your country of residence.

16. Contact

Questions about these Terms? Email info@mykidtrack.com or visit our contact page.